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12px;border:1px solid #e0e0e0;border-radius:4px;font-size:14px;line-height:1.4;background:#fff;transition:border-color 0.2s,box-shadow 0.2s;box-sizing:border-box}.sts-form input[type="text"]:focus,.sts-form input[type="email"]:focus,.sts-form select:focus,.sts-form textarea:focus{outline:none;border-color:#2196f3;box-shadow:0 0 0 2px rgb(33 150 243 / .15)}.sts-form input[readonly]{background:#eceff1;cursor:not-allowed}.sts-form textarea{resize:vertical;min-height:100px}.sts-file-upload-area{position:relative;border:2px dashed #ccc;border-radius:6px;padding:18px;text-align:center;background:#fff;transition:border-color 0.2s,background 0.2s;cursor:pointer}.sts-file-upload-area:hover,.sts-file-upload-area.dragover{border-color:#2196f3;background:#e3f2fd}.sts-file-upload-area input[type="file"]{position:absolute;top:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer}.sts-upload-placeholder{color:#666}.sts-upload-placeholder .dashicons{font-size:32px;width:32px;height:32px;color:#2196f3;margin-bottom:6px}.sts-upload-placeholder p{margin:6px 0 4px;font-size:13px}.sts-upload-placeholder span{color:#2196f3;text-decoration:underline}.sts-upload-placeholder small{color:#999;font-size:11px}.sts-file-upload-small{padding:10px;display:inline-flex;align-items:center;gap:8px}.sts-file-upload-small .sts-upload-placeholder{display:flex;align-items:center;gap:6px}.sts-file-upload-small .sts-upload-placeholder .dashicons{font-size:18px;width:18px;height:18px;margin:0}.sts-file-list{margin-top:10px;text-align:left}.sts-file-item{display:flex;align-items:center;gap:8px;padding:6px 10px;background:#f5f5f5;border-radius:4px;margin-bottom:4px;font-size:12px}.sts-file-item .dashicons{color:#666;font-size:14px;width:14px;height:14px}.sts-file-item .file-name{flex:1}.sts-file-item .file-size{color:#999}.sts-file-item .remove-file{color:#d32f2f;cursor:pointer;padding:2px}.sts-file-item .remove-file:hover{color:#b71c1c}.sts-submit-btn{display:inline-block;padding:10px 24px;background:linear-gradient(135deg,#2196f3,#1976d2);color:#fff;border:none;border-radius:4px;font-size:14px;font-weight:600;cursor:pointer;transition:transform 0.2s,box-shadow 0.2s,opacity 0.2s}.sts-submit-btn:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 3px 8px rgb(33 150 243 / .35)}.sts-submit-btn:active:not(:disabled){transform:translateY(0)}.sts-submit-btn:disabled{opacity:.5;cursor:not-allowed;transform:none;background:#9e9e9e}.sts-privacy-row{margin-bottom:18px!important}.sts-checkbox-label{display:flex;align-items:flex-start;gap:10px;font-weight:normal!important;font-size:13px!important;cursor:pointer;line-height:1.5}.sts-checkbox-label input[type="checkbox"]{width:18px;height:18px;margin-top:2px;flex-shrink:0;cursor:pointer;accent-color:#2196f3}.sts-checkbox-label span{color:#424242}.sts-checkbox-label a{color:#2196f3;text-decoration:none}.sts-checkbox-label a:hover{text-decoration:underline}.sts-checkbox-label .required{color:#d32f2f}.sts-btn{display:inline-block;padding:6px 14px;background:#2196f3;color:#fff;border:none;border-radius:4px;font-size:13px;text-decoration:none;cursor:pointer;transition:background 0.2s}.sts-btn:hover{background:#1976d2;color:#fff}.sts-btn-small{padding:5px 10px;font-size:12px}.sts-form-message{margin-top:12px;padding:10px 12px;border-radius:4px;font-size:13px;display:none}.sts-form-message.success{display:block;background:#e8f5e9;color:#2e7d32;border:1px solid #a5d6a7}.sts-form-message.error{display:block;background:#ffebee;color:#c62828;border:1px solid #ef9a9a}.sts-notice{padding:12px 16px;border-radius:4px;margin-bottom:16px;font-size:13px}.sts-notice-info{background:#e3f2fd;color:#1565c0;border:1px solid #90caf9}.sts-notice-error{background:#ffebee;color:#c62828;border:1px solid #ef9a9a}.sts-notice a{color:inherit;font-weight:600}.sts-my-tickets{margin-top:16px;margin-bottom:16px;max-width:800px}.sts-no-tickets{text-align:center;padding:30px;background:#f8f9fa;border-radius:6px;color:#666;font-size:14px}.sts-tickets-table{width:100%;border-collapse:collapse;background:#fff;border-radius:6px;overflow:hidden;box-shadow:0 1px 3px rgb(0 0 0 / .1);font-size:13px}.sts-tickets-table th,.sts-tickets-table td{padding:10px 12px;text-align:left;border-bottom:1px solid #e0e0e0}.sts-tickets-table th{background:#f8f9fa;font-weight:600;color:#212121;font-size:12px}.sts-tickets-table tr:last-child td{border-bottom:none}.sts-tickets-table tr:hover td{background:#fafafa}.sts-status{display:inline-block;padding:3px 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h2{margin:0 0 10px 0;color:#212121;font-size:18px}.sts-ticket-meta{display:flex;gap:8px;flex-wrap:wrap}.sts-conversation{margin-bottom:20px}.sts-message{display:flex;gap:12px;margin-bottom:14px}.sts-message-customer{flex-direction:row}.sts-message-admin{flex-direction:row-reverse}.sts-message-avatar{flex-shrink:0;width:36px;height:36px}.sts-message-avatar img{border-radius:50%;width:36px;height:36px}.sts-message-avatar .dashicons{width:36px;height:36px;font-size:20px;color:#4caf50;background:#e8f5e9;border-radius:50%;display:flex;align-items:center;justify-content:center;line-height:36px}.sts-message-content-wrap{flex:1;max-width:calc(100% - 50px)}.sts-message-customer .sts-message-content-wrap{background:#f8f9fa;border:1px solid #e0e0e0;border-radius:6px 6px 6px 0;padding:12px}.sts-message-admin .sts-message-content-wrap{background:#e3f2fd;border:1px solid #90caf9;border-radius:6px 6px 0 6px;padding:12px}.sts-message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;padding-bottom:8px;border-bottom:1px solid rgb(0 0 0 / .08)}.sts-message-header strong{color:#212121;font-size:13px}.sts-message-date{color:#757575;font-size:11px}.sts-message-content{line-height:1.5;color:#424242;font-size:13px}.sts-message-content p:last-child{margin-bottom:0}.sts-message-attachments{margin-top:10px;padding-top:10px;border-top:1px dashed rgb(0 0 0 / .1);display:flex;flex-wrap:wrap;gap:8px}.sts-attachment-item{display:inline-flex;align-items:center;gap:5px;padding:5px 10px;background:#fff;border:1px solid #e0e0e0;border-radius:4px;color:#2196f3;text-decoration:none;font-size:12px;transition:background 0.2s}.sts-attachment-item:hover{background:#f5f5f5}.sts-attachment-item .dashicons{font-size:14px;width:14px;height:14px}.sts-attachment-item small{color:#999;font-size:11px}.sts-customer-reply-form{background:#f8f9fa;border:1px solid #e0e0e0;border-radius:6px;padding:16px}.sts-customer-reply-form h3{margin:0 0 12px 0;color:#212121;font-size:14px}.sts-customer-reply-form textarea{width:100%;padding:10px 12px;border:1px solid #e0e0e0;border-radius:4px;font-size:13px;line-height:1.5;resize:vertical;min-height:80px;margin-bottom:12px;box-sizing:border-box}.sts-customer-reply-form textarea:focus{outline:none;border-color:#2196f3;box-shadow:0 0 0 2px rgb(33 150 243 / .15)}.sts-loading{position:relative;pointer-events:none}.sts-loading::after{content:'';position:absolute;top:50%;left:50%;width:20px;height:20px;margin:-10px 0 0 -10px;border:2px solid #fff;border-top-color:#fff0;border-radius:50%;animation:sts-spin 0.8s linear infinite}@keyframes sts-spin{to{transform:rotate(360deg)}}@media screen and (max-width:600px){.sts-form{padding:16px}.sts-form-row-half{flex-direction:column;gap:0}.sts-form-col{margin-bottom:14px}.sts-tickets-table{font-size:12px}.sts-tickets-table th,.sts-tickets-table td{padding:8px}.sts-message{flex-direction:column!important}.sts-message-avatar{display:none}.sts-message-content-wrap{max-width:100%}.sts-message-customer .sts-message-content-wrap,.sts-message-admin .sts-message-content-wrap{border-radius:6px}.sts-customer-ticket-view{max-width:100%}.sts-ticket-header h2{font-size:16px}}